Your search resulted in 3728 "technical business implementation manager" jobs in Mankato, MN. Save Job SearchSave SearchSave Job Search: technical business implementation manager
Work from home options after training. Free Midco internet and TV starting day 1! Bonus of $1,000-$1,500 per month for top performers! Opportunities for career progression! This position requires schedule availability from 8am-8pm, Monday-Friday.
JOB PURPOSE:
Assist in the achievement of Midco revenue objectives through the sales of products and solutions in the Residential market.
KEY FUNCTIONS:
- Service incoming and outbound calls from residential customers inquiring about Midco products and services.
- Identify the right products and services for customers through value based selling techniques.
- Sell and up sell Midco products and services to new and existing customers.
- Perform proactive outbound calling associated with sales and marketing campaigns.
- Develop sales opportunities by researching and identifying potential customers; soliciting new customers; building rapport; providing technical information and explanations; and preparing quotations.
- Develop revenue by checking customer's buying history, suggesting related and new items, and explaining technical features.
- Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
- Follow up with leads and contacts in a timely fashion.
- Exceed organizational goals for revenue, upselling, and add-on selling.
- Refer leads as appropriate to B2B, Enterprise, and Advertising sales teams.
- Work closely with the internal team members and external Sales and Service teams to ensure an exceptional customer experience.
- Communicate effectively and professionally in all forms of communication with internal and external customers
- Adhere to Midco privacy guidelines to ensure each customer’s privacy.
- Maintain regular attendance as required by your position.
ADDITIONALFUNCTIONSANDRESPONSIBILITIES:
- Actively participate in team efforts to support and establish exceptional customer experiences.
- Function as an effective team member while supporting the efforts and strategies, initiatives and projects of other departments
- Support the mission, vision, and values of Midco.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
- Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
- Possess strong problem-solving, critical-thinking and decision-making skills while using good judgment.
- Multi-task without loss of efficiency or composure.
- Maintain a positive work atmosphere by acting and communicating in a manner that develops positive relationships with team members, customer and leadership
- Identify opportunities for improvement while creating and implementing viable solutions for customers.
- All employees are required to actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
- High school diploma or GED required.
- Bachelors in Marketing or Business Administration preferred.
- At least 1 year of previous sales or relevant customer service/sales experience preferred.
- Ability to meet and exceed quota or goals.
- Working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint).
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
- The noise level in the work environment is moderate to loud.
- Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
Midco
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer service and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network, phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/FederalPosters.
- Full Time
- Immediately
- Sioux Falls, SD 57107
- 5/15/24
JOB PURPOSE:
The Technical Facilities Engineer is a critical role for maintaining Midco’s facilities. This position is responsible for planning, building, coordinating, and maintaining the technical facilities portfolio and helps keep Midco as a leading internet service provider in the Midwest.
KEY FUNCTIONS:
- Ensure that structures are physically sound and capable of supporting the electronic equipment housed within it. Facility must meet all local, state and federal codes.
- Confirm that facilities have sufficient cooling and heating to keep the temperature at an acceptable and constant range at all times and in all areas of the facility and within racks.
- Ensure that buildings have sufficient available power including Generator and UPS loads. The electrical system needs to be stable and conditioned with proper grounding and surge suppression.
- Confirm that the correct power is available to support new equipment as it is installed.
- Ensure buildings have the proper security in place to prevent unauthorized access and is well lit.
- Budget, design, and manage projects related to technical facilities.
- Ensure facilities have sufficient means for suppression of fires.
- Manage the installation of racks and raceway.
- Develop, expand and improve the existing procedures and practices to continually incorporate the latest findings, highest standards and best practices in the telecommunications industry.
- Work closely with the NOC to ensure critical parameters are being monitored by the NOC.
- Provide training to those that manage the day-to-day operation of the sites and those that work at the sites on all relevant systems.
- Perform technical facility site audits.
- Manage vendor relationships relating to facilities management. This includes, but is not limited to electrical, UPS, HVAC, generators, plumbing, snow removal, lawn care, garbage service, security service, and parking lot maintenance.
- Communicate clearly and regularly with the Technical Facilities Manager regarding any potential or outstanding problems or issues.
- Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers
- Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.
- Communicate effectively and professionally in all forms of communication with internal and external customers.
- Adhere to Midco privacy guidelines to ensure each customer’s privacy.
ADDITIONALFUNCTIONSANDRESPONSIBILITIES:
- Effectively communicate with other departments to handle escalating issues in a timely manner.
- Support the mission, vision and values of Midco.
- Collaborate effectively with internal and external customers to ensure exceptional service.
- Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
- Remove obstacles for team members. Encourage creative solutions.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
- Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
- Demonstrate business acumen by using data to drive decisions and actions.
- Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
- finding ways to cut through ambiguous problems.
- Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
- Bachelor’s degree in engineering or equivalent technical degree or experience required.
- Minimum of five years’ experience in technical facilities or commercial building construction field required.
- Working knowledge of HVAC, UPS, and generators required.
- Applicable knowledge of NEC, OSHA, NFPA and other safety codes required.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 84 lbs.
- The noise level in the work environment is moderate.
- Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
- Full Time
- Immediately
- Sioux Falls, SD 57107
- 5/14/24
Are you someone that likes to work with your hands? Do you enjoy being outside? Are you a problem solver that works well independently? If you are ready to start a new career, we have the job for you! Become a Maintenance Tech at Midco!
We will teach you how to perform preventive maintenance and to repair to the services on Midco’s regional network. What does that really mean? You’ll learn how to troubleshoot, repair and maintain the technology that provides internet, tv and phone services to our customers.
Not only will you have one of the coolest jobs in town, but you will also receive free & discounted internet and cable tv; competitive benefits & pay; annual bonus; and progressive career opportunities with pay increases! And if that wasn’t enough, our Maintenance Techs drive a company vehicle and wear provided company clothing!
JOB PURPOSE:
Perform preventive service and maintenance to Midco’s regional network.
Position leveling will be assigned congruent to experience and training.
Maintenance Technician Career Progression
Job Level | Level | Position Requirements |
Maintenance Technician I | New Hire | Minimum 1 year of installing & troubleshooting broadband services |
Level 1 | FTR III Certification Test NCTI Fiber Installation and Activation | |
Level 2 | Maintenance Technician I, Level 1 requirements completed NCTI Return Path Operations Maintenance Technician Competency Test 1 | |
Level 3 | Maintenance Technician I, Level 1 & Level 2 requirements completed NCTI Service Technician SCTE Proactive Network Maintenance | |
Maintenance Technician II | Level 1 | All levels of Maintenance Technician I requirements completed Minimum 3 years in role or equivalent experience NCTI System Technician Maintenance Technician Competency Test 2 |
Level 2 | All levels of Maintenance Technician I requirements completed Maintenance Technician II, Level 1 requirements completed Minimum 4 years in role or equivalent experience SCTE Broadband Distribution Specialist SCTE Optical Fiber Construction | |
Maintenance Technician III | All levels of Maintenance Technician I and II requirements completed Minimum 5 years in role or equivalent experience NCTI Advanced Technician SCTE Broadband Transport Specialist |
KEY FUNCTIONS:
- Perform preventive maintenance and repair to services on Midco’s regional network.
- Sweep and balance the regional network to detect and/or correct imperfections.
- Identify areas in need of service and repair including, but not limited to adjustment and alignment of equipment used for signal processing, amplification, and transmission.
- Take appropriate preventive measures to repair and maintain the regional network in customer homes and commercial property from the Headend.
- Demonstrate proficiency in and working knowledge of several areas of network systems; recognize deviations and distinguish them from accepted practices.
- Repair and maintain equipment, network systems and all components.
- Ensure that all documentation is timely and accurate and in compliance with FCC and company regulations.
- Troubleshoot and repair ingress and egress problems in the regional network including, but not limited to transmission levels, signal loss, off-air interference and equipment failures.
- Maintain signal performance by proactively testing the network on a regular basis.
- Install, maintain and repair power supplies and provide splicing and activation of the regional network.
- Provide technical support and guidance by assisting with the resolution of installation or service problems encountered at customer sites.
- Install and disconnect video, internet, and telephone services in customer homes and commercial property as needed.
- Repair and/or wire cable from poles/pedestals into customer homes and commercial property; wire additional outlets as needed.
- Complete Midco First Time Right certification within 90 days of hire. Consistently apply First Time Right principles in all aspects of work.
- Possess knowledge of Midco’s safety program (Target Zero), practice and enforce safety rules and procedures; operate all equipment in a safe manner.
- Operate and drive a Company vehicle in accordance with Midco’s “Use of Vehicle for Company Business” policy.
- Be ready, willing, and able to travel.
- Produce timely and accurate daily and monthly reports.
- Communicate effectively and professionally in all forms of communication with internal and external customers.
- Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
- Maintain regular attendance as required by your position
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
- Effectively communicate with other departments to handle escalating issues in a timely manner.
- Function as an effective team member while supporting the efforts and concepts of other departments.
- Support the mission, vision and values of Midco.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
- Possess an enthusiastic, energetic, self-motivated, and detail oriented approach towards work and all work projects.
- Possess strong problem solving and decision making skills while using good judgment.
- Multitask and change from one task to another without loss of efficiency or composure.
- Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, coworkers and management.
- Identify opportunities for improvement while creating and implementing viable solutions.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
- HS diploma or GED required.
- Minimum 1 years installing & troubleshooting broadband services.
- Employees will be assigned a level congruent to their experience and training. See above.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 70 lbs.
- The noise level in the work environment is moderate to loud.
- While performing the duties of this position, the employee is frequently exposed to outside weather conditions and may occasionally be exposed to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
- In-person visits to a customer’s home or place of business are normal in the performance of this job. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, navigating hallways and buildings, etc., and adapting successfully to a constantly changing environment.
- Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
- Must be able to climb poles, ladders, and other structures with proper equipment.
- Must be able to work from elevated heights and in tight spaces such as attics and crawlspaces.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/FederalPosters.
- Full Time
- Immediately
- Fairmont, MN 56031
- 5/14/24
JOB PURPOSE:
Design, develop, customize, and maintain the Microsoft Dynamics 365 Finance and Operations Platform.
KEY FUNCTIONS:
Execute
- Develop, maintain and test software systems (websites, applications and API) with minimal support and guidance.
- Continuously improve time estimation skills while delivering efficient and reliable code.
- Participate in software design and requirement gathering process.
- Write original program code based on defined specifications.
Build talent
- Be eager and proactive to learn and actively seek out opportunities to receive and provide feedback to support individual and team growth and development
- Leverage the training resources that Midco has to offer.
- Possess up-to-date knowledge of technological developments in the industry.
- Conduct code reviews and guide junior developers to improve quality and consistency.
- Provide mentoring to more junior developers on the team.
Demonstrate business acumen
- Have a desire to understand the business and the part our software plays in making it successful.
- Develop empathetic, user-centric solutions that enable our users to accomplish their work most effectively and efficiently.
- Using data to design, provide knowledgeable solutions that best meet the needs of the business.
- Resolve complex problems and requests using general knowledge of Midco IT systems and business rule/processes.
Innovate
- Possess up-to-date knowledge of technological developments in the industry and the willingness to learn more.
- Identify opportunities to use these technologies and present those ideas to peers and leadership.
- Make good technical decisions that provide creative solutions to solve business challenges.
- Collaborate with developers to define and implement team processes and coding standards.
Agility
- Be open and willing to adapt to changing direction and business priorities to best support the overall needs of our business and customers.
Think strategically
- Hone skills to understand the business rules behind the requirements to develop solutions that meet and exceed our business goals and priorities.
Demonstrate courage
- Recognize and utilize opportunities to share ideas with peers and leadership on how we can improve and innovate our software solutions.
Collaborate across boundaries
- Build relationships with other departments to better understand and empathize with the needs of the business and the challenges that they face.
- Actively participate in agile development process.
- Collaborate with other IT teams (Server Admins, Data Engineering and other Development teams) to configure and develop custom applications.
- Modify program code to correct errors or enhance an existing program’s capacity.
- Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
- Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
- Maintain regular attendance as required by your position.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
- Provide comprehensive support to achieve resolution to outstanding problems or issues.
- Compile timely, comprehensive, and accurate documentation and or reports, as requested.
- Demonstrate the ability to work both independently and as a team member.
- Support the mission, vision and values of Midco.
- Collaborate effectively with internal and external customers to ensure exceptional service.
- Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
- Remove obstacles for team members. Encourage creative solutions.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
- Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
- Demonstrate business acumen by using data to drive decisions and actions.
- Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
- finding ways to cut through ambiguous problems.
- Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
Software Developer I:
- Bachelor’s Degree (U.S. or foreign equivalent) in Information Technology or a closely related degree in a closely related filed OR Associate’s degree (U.S. or foreign equivalent) in Information Technology or a closely related degree in a closely related field with 1 years for programming or front end development experience.
- 1 year programming experience in .NET, C# and/or ASP.NET is preferred.
- 1 year front-end development experience in HTML5/CSS, JavaScript, JQuery, Bootstrap and/or Angular framework is preferred.
- 1+ years of D365 F&O development experience is preferred.
- General knowledge of Webservices such as RESTAPI, JSON or SOAP.
- General knowledge of databases, preferably SQL or T-SQL.
- General knowledge of agile development and scrum processes.
Software Developer II:
- Bachelor’s Degree (U.S. or foreign equivalent) in Information Technology or a closely related degree in a closely related filed OR Associate’s degree (U.S. or foreign equivalent) in Information Technology or a closely related degree in a closely related field with 3 years for programming or front end development experience.
- 3 years programming experience in .NET, C# and/or ASP.NET is required.
- 3 years front-end development experience in ReactJS, HTML5/CSS, JavaScript, JQuery, Bootstrap and/or Angular framework is required.
- 2+ years of D365 F&O development experience is preferred.
Experience preferred with:
Webservices such as RESTAPI, JSON or SOAP.
Databases, preferably SQL or T-SQL.
- Agile development and scrum processes
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
- The noise level in the work environment is moderate.
- Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.
- Full Time
- Immediately
- Sioux Falls, SD 57107
- 5/14/24
JOB PURPOSE:
Design, develop, customize, and maintain the Microsoft Dynamics 365 Finance and Operations Platform.
KEY FUNCTIONS:
Execute
- Develop, maintain and test software systems (websites, applications and API) with minimal support and guidance.
- Continuously improve time estimation skills while delivering efficient and reliable code.
- Participate in software design and requirement gathering process.
- Write original program code based on defined specifications.
Build talent
- Be eager and proactive to learn and actively seek out opportunities to receive and provide feedback to support individual and team growth and development
- Leverage the training resources that Midco has to offer.
- Possess up-to-date knowledge of technological developments in the industry.
- Conduct code reviews and guide junior developers to improve quality and consistency.
- Provide mentoring to more junior developers on the team.
Demonstrate business acumen
- Have a desire to understand the business and the part our software plays in making it successful.
- Develop empathetic, user-centric solutions that enable our users to accomplish their work most effectively and efficiently.
- Using data to design, provide knowledgeable solutions that best meet the needs of the business.
- Resolve complex problems and requests using general knowledge of Midco IT systems and business rule/processes.
Innovate
- Possess up-to-date knowledge of technological developments in the industry and the willingness to learn more.
- Identify opportunities to use these technologies and present those ideas to peers and leadership.
- Make good technical decisions that provide creative solutions to solve business challenges.
- Collaborate with developers to define and implement team processes and coding standards.
Agility
- Be open and willing to adapt to changing direction and business priorities to best support the overall needs of our business and customers.
Think strategically
- Hone skills to understand the business rules behind the requirements to develop solutions that meet and exceed our business goals and priorities.
Demonstrate courage
- Recognize and utilize opportunities to share ideas with peers and leadership on how we can improve and innovate our software solutions.
Collaborate across boundaries
- Build relationships with other departments to better understand and empathize with the needs of the business and the challenges that they face.
- Actively participate in agile development process.
- Collaborate with other IT teams (Server Admins, Data Engineering and other Development teams) to configure and develop custom applications.
- Modify program code to correct errors or enhance an existing program’s capacity.
- Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
- Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
- Maintain regular attendance as required by your position.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
- Provide comprehensive support to achieve resolution to outstanding problems or issues.
- Compile timely, comprehensive, and accurate documentation and or reports, as requested.
- Demonstrate the ability to work both independently and as a team member.
- Support the mission, vision and values of Midco.
- Collaborate effectively with internal and external customers to ensure exceptional service.
- Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
- Remove obstacles for team members. Encourage creative solutions.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
- Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
- Demonstrate business acumen by using data to drive decisions and actions.
- Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
- finding ways to cut through ambiguous problems.
- Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
Software Developer I:
- Bachelor’s Degree (U.S. or foreign equivalent) in Information Technology or a closely related degree in a closely related filed OR Associate’s degree (U.S. or foreign equivalent) in Information Technology or a closely related degree in a closely related field with 1 years for programming or front end development experience.
- 1 year programming experience in .NET, C# and/or ASP.NET is preferred.
- 1 year front-end development experience in HTML5/CSS, JavaScript, JQuery, Bootstrap and/or Angular framework is preferred.
- 1+ years of D365 F&O development experience is preferred.
- General knowledge of Webservices such as RESTAPI, JSON or SOAP.
- General knowledge of databases, preferably SQL or T-SQL.
- General knowledge of agile development and scrum processes.
Software Developer II:
- Bachelor’s Degree (U.S. or foreign equivalent) in Information Technology or a closely related degree in a closely related filed OR Associate’s degree (U.S. or foreign equivalent) in Information Technology or a closely related degree in a closely related field with 3 years for programming or front end development experience.
- 3 years programming experience in .NET, C# and/or ASP.NET is required.
- 3 years front-end development experience in ReactJS, HTML5/CSS, JavaScript, JQuery, Bootstrap and/or Angular framework is required.
- 2+ years of D365 F&O development experience is preferred.
Experience preferred with:
Webservices such as RESTAPI, JSON or SOAP.
Databases, preferably SQL or T-SQL.
- Agile development and scrum processes
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
- The noise level in the work environment is moderate.
- Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.
- Full Time
- Immediately
- Bloomington, MN 55435
- 5/14/24
JOB PURPOSE:
Oversee a team of GIS analysts who help to inform users across the enterprise on a variety of elements and present complex data analyses in an easy-to-understand format. The GIS analytics team led by the manager is responsible for maintaining/upgrading the web-based GIS platform, various integrations with other systems, deploying web applications, and analyzing complex phenomena to enable stakeholders to make the best decisions.
KEY FUNCTIONS:
- Manage GIS analyst staff to ensure quality and efficiency of work.
- Build talent within the GIS team by educating team members on analysis best practices and continuous improvement.
- Delegate tasks to analysts and ensure timely results.
- Provide expert level support of GIS applications and build and maintain GIS databases.
- Learn, teach, and implement new GIS technologies.
- Analyze spatial relationships to help assist decision makers across the enterprise.
- Create and maintain GIS standards that balance efficiency and quality.
- Deploy web-based GIS maps and applications on internally hosted GIS Portal that are simple and intuitive for the end-users.
- Collaborate on complex projects with internal teams as well as support work with outside contractors to bring projects to completion.
- Integrate GIS data and applications with other Midco systems.
- Maintain and develop data quality and organization standards as well as keep relevant documentation updated.
- Maintain an expert level understanding of GIS concepts and terms.
- Communicate GIS concepts to non-GIS personnel.
- Support ongoing data development and special analysis for telecommunication projects.
- Collaborate with other departments to understand their requirements and provide them with the best possible output.
- Edit, manipulate, and maintain geographic data using GIS software.
- Support access network design team with analysis, tools, and scripts to increase efficiency and accuracy.
- Participate in all phases of a project’s life cycle. Document project activity, communication, schedules and progress.
- Acquire and integrate data from various resources, industry sources, agencies, and vendors.
- Support ongoing data development and special analysis for telecommunication projects.
- Provide weekly, monthly, and annual reports.
- Support project schedules, meetings, and resources effectively.
- Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
- Create a great work culture that values innovation and strategic thinking.
- Develop and direct staff, by carrying out the essential elements of company and departmental standards, policies and procedures, and by creating a positive work environment.
- Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
- Maintain regular attendance to be available for your team and as required by your position.
- Be available to provide assistance to team members outside of normal business hours as necessary.
- Participate in the evaluation of tools and creation of customized methodologies and applications.
ADDITIONALFUNCTIONSANDRESPONSIBILITIES:
- Serve as a positive mentor by supporting team members in their professional and technical career development.
- Function as an effective team member while supporting the efforts, strategies, initiatives, and projects of other departments.
- Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
- Remove obstacles for team members. Encourage creative solutions.
- Support the mission, vision, and values of Midco.
- Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.
- Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
- Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.
- Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
- Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
- Possess strong problem-solving, critical-thinking, and decision-making skills while using good judgment.
- Multi-task without loss of efficiency or composure.
- Maintain a positive work atmosphere by acting and communicating in a manner that develops positive relationships with team members, customer, and leadership.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
- GIS technology degree required.
- Master’s degree is preferred.
- Minimum five years of experience in the GIS field using Esri products is required.
- 3+ years of experience analyzing data is required.
- Minimum 3 years of management experience is preferred.
- Extensive working knowledge with GNSS data collection, GIS principles and methodologies is preferred.
- Experience in the broadband field is preferred.
- Experience in scripting languages preferred (Python, SQL, etc.).
WORK ENVIRONMENT AND PHYSICAL AND MENTAL DEMANDS:
- The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
- The noise level in the work environment is moderate
- Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
- Be available to travel to locations across Midco’s service footprint.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.
- Full Time
- Immediately
- Sioux Falls, SD 57107
- 5/7/24
JOB PURPOSE:
Manage and implement customer care activities to promote optimal customer service and retention by effectively leading and supporting customer care teams, efforts, and strategies.
KEY FUNCTIONS:
- Lead, develop and manage the technical customer service team in carrying out the essential elements of Midco’s standards, policies, and procedures; set attainable goals and objectives and follow through to successful completion.
- Develop and direct staff, by carrying out the essential elements of Business Customer Care strategy, standards, policies and procedures, and by creating and maintaining a positive work environment.
- Be available to team members to provide direction and communication.
- Coach team members on best practices to promote career development and increase customer satisfaction.
- Consistently monitor performance for quality and coaching opportunities.
- Actively set daily, monthly, and weekly goals designed to reach department expectations.
- Provide timely performance feedback and daily coaching. Perform annual reviews and effectively manage disciplinary and/or performance problems.
- Compile timely and accurate daily, monthly, and yearly reports as requested.
- Recognize individual and team contributions to encourage a positive work environment.
- Support Midco efforts to improve customer awareness and loyalty.
- Support Midco efforts to improve employee loyalty.
- Manage projects focused both on team efficiencies and customer satisfaction/effort improvement.
- Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
- Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
- Maintain regular attendance to be available for your team and as required by your position.
- Be available to provide assistance to team members outside of normal business hours, as needed.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
- Function as an effective team member while supporting the efforts and concepts of other Effectively communicate with other departments to handle escalating issues in a timely manner.
- Support the mission, vision and values of Midco.
- Collaborate effectively with internal and external customers to ensure exceptional service.
- Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
- Remove obstacles for team members. Encourage creative solutions.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
- Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
- Demonstrate business acumen by using data to drive decisions and actions.
- Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.
- Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
- Post-Secondary degree in a related field and/or equivalent experience strongly preferred.
- Two or more years of Call Center experience required.
- Previous customer service leadership experience in a call center environment is preferred.
- Previous supervisory leadership in a technical field preferred.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee may occasionally lift and/or carry loads of up to 30 lbs.
- The noise level in the work environment is moderate to loud.
- Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
ABOUT MIDCO:
Midco:
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit Midco.com/Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.
- Full Time
- Immediately
- Sioux Falls, SD 57107
- 4/21/24
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